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At SGS we work with our esteemed clients to understand their organization, its procedures and code of conduct. Harmonizing the customer experience is increasingly popular with national and international retailers and brand owners. SGS India ‘Customised Audit Solutions’ offers Customer experience measurement program, to maintain and build brand by continuously monitoring and reporting on customer touch points compliance to the organization’s guidelines.

At SGS, we have a track record of helping organizations to "operationalise" their brand promise and customer experience at global level.